FAQ

• What areas do you cover?

We provide gas, plumbing, and heating services across London and surrounding areas. If you’re unsure whether we cover your postcode, just contact us to confirm.

• Are your engineers Gas Safe registered and fully certified?

Yes. All our engineers and plumbers are certified, trained, and experienced to deliver safe, high-quality work.

• What kind of properties do you work in?

We handle residential/domestic properties including houses, flats, and apartments

• Do you offer free quotes?

Yes — we provide free, no-obligation quotes for all services.

• What payment methods do you accept?

We accept cash, credit/debit cards, and online bank transfers.

• How do I book a service?

You can book by calling us, emailing us, or filling in the contact form on our website.

• What gas services do you offer?

We provide domestic gas appliance installation, repair, servicing, gas safety checks, and leak detection.

• Do you install and repair all boiler brands?

Yes, we work with all major boiler brands for installation, servicing, and repairs.

• How often should gas appliances be checked?

We recommend a gas safety inspection once per year to keep your system safe and efficient.

• Can you perform gas safety certificates (CP12) for landlords?

Yes. We can inspect your gas appliances and provide the required Gas Safety Certificate for rental properties.

• Do you handle gas cooker or hob installations?

Yes, we install and reconnect gas cookers/hobs safely and in compliance with regulations.

• What are signs of a gas leak?

Common signs include the smell of gas, hissing sounds near appliances, dizziness/nausea, or dead plants near a gas line. If you suspect a leak, treat it as an emergency.

• What plumbing services do you provide?

We cover domestic plumbing including fixture installation, leak repairs, blocked drains, pipework issues, and general maintenance.

• Can you fix burst pipes and major leaks?

Yes. Burst pipes, flooding, and major leaks are emergency call-outs we handle 24/7.

• Do you repair or replace taps, toilets, and showers?

Yes. we install, repair, and replace all common household fixtures.

• Can you help with low water pressure?

Absolutely. We diagnose the cause (pipe issues, valves, blockages, etc.) and restore proper pressure.

• Do you handle blocked sinks, toilets, and drains?

Yes. We unblock and clean domestic drains and identify underlying causes to prevent repeat clogs.

• What heating services do you offer?

We provide boiler installation, boiler repairs, heating maintenance, radiator issues/fixes, and system upgrades.

• Do you install new heating systems?

Yes. from boiler replacements to full domestic heating installations.

• Can you repair radiators that aren’t heating properly?

Yes. We fix cold spots, airlocks, leaks, and circulation issues.

• Do you offer routine boiler servicing?

Yes. Regular boiler servicing improves efficiency and helps prevent breakdowns.

• Can you help with thermostat or heating control problems?

Yes, we troubleshoot and replace faulty thermostats, timers, and heating controls.

• Do you repair and install water heaters?

Yes. We install, maintain, and repair water heaters so you always have steady hot water.

• Why is my hot water running out fast?

This can be caused by thermostat faults, heating element issues, sediment build-up, or system sizing problems. We’ll inspect and fix it.

• Do you provide 24/7 emergency services?

Yes, we’re available day and night for urgent gas, plumbing, and heating problems.

• What should I do if I smell gas?

Turn off the gas supply, open windows, avoid flames or electrical switches, and call us immediately (or your gas emergency provider).

• How fast can you respond to an emergency?

We aim to reach you as quickly as possible, depending on your location and traffic conditions.

• What emergencies do you usually handle?

Gas leaks, boiler breakdowns, heating failures, burst pipes, and major plumbing leaks.

• How do I know if my problem is an emergency?

If there’s a gas leak risk, serious water leak/flooding, or no heating/hot water in cold weather, it’s an emergency call us right away.

• How much do your services cost?

Costs depend on the job type and complexity. We always give a free quote before starting work.

• Will you explain the problem before doing repairs?

Yes. We explain the issue, your options, and the price clearly before beginning.

• Do you guarantee your work?

Yes. all work is carried out professionally, and we stand by our repairs and installations. (Ask us for guarantee length depending on the job.)

• Do you offer maintenance plans?

Yes. We provide scheduled maintenance to keep your systems in top condition and avoid unexpected breakdowns.