Last updated: 1 December 2025
Solidfix Ltd (“Solidfix”, “we”, “us”, or “our”) respects your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or use our services.
We process personal data in line with the United Kingdom General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who we are
Data Controller: Solidfix Ltd
Address: 183 Roxeth Green Avenue, Harrow, HA2 0QQ, United Kingdom
Phone: +44 7453 272012
Email: info@solidfix.uk
2. What personal data we collect
We may collect personal data in the following ways:
A. Information you provide to us
When you contact us, request a quote, or book a service, we may collect:
- Full name
- Email address
- Phone number
- Address / service location
- Details about your service request (e.g., gas, plumbing, heating issue)
- Any other information you choose to share with us
B. Information we collect automatically
When you visit our website, we may collect:
- IP address
- Browser type and version
- Device type
- Pages visited and time spent
- Referring website
- Approximate location (city/region level)
This is commonly called Usage Data.
3. How we use your data (and lawful basis)
We only use your personal data when the law allows us to.
3.1 To provide quotes and services
Use: replying to requests, scheduling visits, delivering requested services.
Lawful basis: Contract / steps before entering a contract.
3.2 Customer support and communication
Use: answering questions, follow-ups, service updates.
Lawful basis: Legitimate interests and/or Contract.
3.3 Improve our website and services
Use: understanding traffic, improving content, fixing errors.
Lawful basis: Legitimate interests.
3.4 Marketing (only if you opt in)
Use: sending offers, service reminders, or updates.
Lawful basis: Consent.
You can unsubscribe any time by using the link in our emails or contacting us.
3.5 Legal, safety, and compliance
Use: fraud prevention, record-keeping, responding to legal obligations.
Lawful basis: Legal obligation and/or Legitimate interests.
4. Cookies and tracking
Our website uses cookies to:
- keep the site working properly
- remember preferences
- measure and improve performance
Cookies may include:
- Essential cookies (required for site functions)
- Analytics cookies (to understand website traffic)
- Preference cookies (to remember settings)
You can control cookies through your browser settings.
If you use a cookie banner, you can also change your settings there at any time.
5. Who we share data with
We do not sell or rent your personal data.
We may share your data only when necessary with:
- Service providers who help us run our business and website
(e.g., website hosting, analytics, email services, booking/CRM tools). - Professional advisers such as accountants, insurers, or legal advisers.
- Authorities when required by law or to protect our legal rights.
All providers are required to keep your data secure and use it only for agreed services.
6. International transfers
Some service providers may store data outside the UK.
Where this happens, we ensure appropriate safeguards are in place, such as:
- UK adequacy regulations, or
- Standard contractual clauses approved for UK use.
7. How long we keep your data
We keep your data only as long as necessary for the purpose it was collected:
- Quote / inquiry data: up to 12 months after last contact
- Customer records (invoices, job history): up to 6 years for tax/legal reasons
- Website analytics: typically 14–26 months depending on settings
After that, data is deleted or anonymized.
8. Your rights
Under UK GDPR, you have rights over your personal data, including:
- Right of access – ask what data we hold about you
- Right to rectification – correct inaccurate or incomplete data
- Right to erasure – request deletion where appropriate
- Right to restrict processing – limit how we use your data
- Right to object – object to processing based on legitimate interests
- Right to data portability – receive your data in a usable format
- Right to withdraw consent – for consent-based processing
- Right to complain – to the UK Information Commissioner’s Office (ICO)
To exercise any right, contact us at info@solidfix.uk.
You may also complain to the ICO at:
Information Commissioner’s Office, UK.
9. Security
We take reasonable technical and organizational steps to protect your data.
However, no online system is fully secure, and we cannot guarantee absolute security.
10. Children’s privacy
Our website and services are not intended for children under 13, and we do not knowingly collect data from children.
11. Links to other websites
Our website may contain links to third-party sites.
We are not responsible for their privacy policies. Please check their policies before providing data.
12. Changes to this policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated date at the top.
13. Contact us
If you have any questions about this Privacy Policy or your data, contact us:
Solidfix Ltd
183 Roxeth Green Avenue,
Harrow, HA2 0QQ, UK
Email: info@solidfix.uk
Phone: +44 7453 272012