Last updated: 1 December 2025
These Terms of Use (“Terms”) govern your use of the Solidfix Ltd website and any services you request from us. By using our website or booking our services, you agree to these Terms. If you do not agree, please do not use our website.
1. Who we are
Company name: Solidfix Ltd (“Solidfix”, “we”, “us”, “our”)
Address: 183 Roxeth Green Avenue, Harrow, HA2 0QQ, United Kingdom
Phone: +44 7453 272012
Email: info@solidfix.uk
2. Website use
You agree to use this website only for lawful purposes. You must not:
- misuse the site, attempt to hack it, or introduce viruses
- copy, scrape, or reuse content without permission
- use the site in any way that may damage, disable, or impair it
We may suspend or restrict access if we believe you are breaching these Terms.
3. Services we provide
We provide plumbing, heating, gas, boiler, and related services in the UK. Service availability may depend on your location and engineer capacity.
All work involving gas appliances will be carried out by Gas Safe registered engineers where required by law.
4. Quotes and pricing
- Any quote we provide is based on the information you give us.
- If we discover additional work is needed on site, we will explain it and confirm any price change before starting.
- Unless stated otherwise, quotes are valid for 30 days.
- Prices include labour and standard materials unless specified.
5. Bookings and appointments
When you book a service, you agree to:
- provide accurate contact and job details
- give safe and reasonable access to the property
- ensure someone over 18 is present if required
We may rearrange an appointment if an engineer is unavailable or delayed due to emergencies, traffic, or weather. We will contact you as soon as possible.
6. Cancellations and rescheduling
For customers (consumer bookings)
You may cancel or reschedule by contacting us as soon as possible.
- If you cancel more than 24 hours before the appointment, there is no fee.
- If you cancel within 24 hours, or no one is available to provide access, we may charge a call-out / missed appointment fee of [£X].
Cooling-off rights (distance bookings)
If you book online/phone and are a consumer, you may have a legal right to cancel within 14 days under the Consumer Contracts Regulations unless you ask us to start work during that period.
If work has started at your request, you may need to pay for work already completed.
7. Payments
- Payment is due on completion of work, unless agreed otherwise in writing.
- We accept [cash / bank transfer / card / online payments – edit as needed].
- If payment is not received, we may charge reasonable recovery costs and/or interest as allowed by law.
8. Faults, repairs, and warranties
- We aim to provide services with reasonable care and skill as required by the Consumer Rights Act 2015. templatesuk.com+1
- If you believe work is faulty, please contact us promptly so we can inspect and fix the issue.
- Manufacturer warranties apply to supplied parts/equipment (if any).
- Our workmanship guarantee (if offered) is [X months] from completion, covering labour for the same issue, excluding:
- misuse or neglect
- third-party tampering
- normal wear and tear
- issues outside our original scope
9. Customer responsibilities
You are responsible for:
- ensuring the area is safe and accessible
- informing us of known hazards (e.g., asbestos, unsafe wiring, leaks)
- securing valuables and fragile items near the work area
We may refuse or stop work if conditions are unsafe.
10. Limitation of liability
Nothing in these Terms limits liability for:
- death or personal injury caused by our negligence
- fraud or fraudulent misrepresentation
- any liability that cannot legally be limited
Otherwise, to the maximum extent allowed by law:
- We are not liable for indirect or consequential losses (e.g., lost profits).
- Our total liability for any claim is limited to the amount you paid for the service giving rise to the claim.
- We are not responsible for delays or failures caused by events outside our control (e.g., extreme weather, supplier shortages, emergencies).
11. Website content disclaimer
We try to keep website information accurate and up to date, but it’s provided for general guidance only. We do not guarantee that all content is error-free or suitable for your specific situation.
12. Intellectual property
All content on this site (text, images, logo, design) belongs to Solidfix Ltd or our licensors.
You may view and print content for personal use only. You must not reproduce or redistribute it without written permission.
13. Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect and use personal data.
14. Third-party links
Our website may contain links to third-party websites. We are not responsible for their content or policies.
15. Changes to these Terms
We may update these Terms at any time. The latest version will be posted on this page with a new “Last updated” date. Continued use of the website means you accept the updated Terms.
16. Governing law
These Terms are governed by the laws of England and Wales. Any disputes will be handled in the courts of England and Wales.
17. Contact
If you have any questions about these Terms or our services, contact us:
Solidfix Ltd
183 Roxeth Green Avenue, Harrow, HA2 0QQ, UK
Email: info@solidfix.uk
Phone: +44 7453 272012